You will have the opportunity to contribute to an organization serving hundreds of businesses across a variety of industries. Working within our Service Desk team, you will primarily learn from and assist our team members with physical IT equipment moves and installations, learn how to assist customers experiencing issues with installation, configuration, operation and management of technology.

This position can lead to a full-time position upon graduation.

RESPONSIBILITIES

Provide exceptional customer service while responding to phone, e-mail and online ticket requests for technical support.

  • Assist in tracking and monitoring all support tickets to ensure timely resolution and follow-up.
  • Work with a team to be sure that implemented solutions meet customer and internal requirements and adhere to defined standards and best practices.
  • Collaborate with staff on assigned projects.
  • Meet established schedules and timelines.
  • Help produce and maintain solution documentation.
  • Escalate critical customer situations to the appropriate level of Technical Support as needed.
  • Assist in monitoring all incident and problem work to ensure Service Level Agreements are met.
  • Communicate technical issues and solutions to Support team as well as to the requestor.
  • Contribute to documentation and knowledgebase article library.
  • Assist in imaging machines and installing software
  • Assist in setting up users on new IT equipment

JOB QUALIFICATIONS

Knowledge, Skills and Abilities

  • Excellent Customer Service skills
  • Exposure to Microsoft Windows operating systems
  • Ability to function as a member of a team

Essential Functions

  • Actively communicate with stakeholders.
  • Ability to meet/work with staff, stakeholders or clients in a variety of settings.
  • Attends staff, team and department meetings.
  • Attends in-services, staffing and other meetings with supervisors’ approval.
  • Develops and maintains records, plans and reports.
  • Lift and/or carry 20 lbs.
  • Sit, stand and walk for reasonable periods of time.
  • Maintains prompt and regular attendance.
  • Performs related work as assigned.

Qualifications

  • Experience or high interest in the IT space
  • Excellent troubleshooting instincts

WHO WE ARE

Founded in 2014, Verity IT is a Managed Service Provider (MSP) focused on providing cutting-edge technology and cybersecurity solutions to businesses in the markets we operate in today. Our origins began in Chicago, IL, but we have since expanded into other markets to further support our clients, ensuring we can find the best talent to support our clients' growing needs. We strongly believe in developing focus on not only IT solutions, but cybersecurity solutions, that address the requirements of our clients.

In order to build, maintain and optimize these types of solutions, we need high-performing, highly collaborative teammates, who are excited to join us on this journey. People choose to join Verity IT because of our family-oriented culture, our growth, our professional development programs and much more — hopefully you get to learn more about Verity IT soon!

If this sounds like a place you can envision yourself working, let’s connect and discover if we have the foundation to build something great together.

WHAT YOU GET IN RETURN

As an employee at Verity IT, you will have a direct impact on our operations, our clients and your fellow team members. Because of that impact, you get our respect and gratitude for the role you play in making Verity IT the best it can be. We consider mentoring and participating in the continual learning of others to be absolutely essential for both.