We are looking for a well-rounded Level-1 IT help desk technician to support internal and external end-users in an efficient, thorough, and professional manner. You will serve as a primary point of contact to solve basic technical problems and provide support for all assigned areas.

RESPONSIBILITIES

  • Answer incoming calls and serve as first point of contact for customers
  • Create and maintain tickets in the help desk system
  • Respond to automated alerts and notifications
  • Take ownership of submitted tickets and seek resolution
  • Escalate unresolved issues to appropriate support personnel
  • Perform remote troubleshooting and diagnostics using best practices
  • Determine and implement solutions to help customers achieve their desired results
  • Thoroughly document all work performed
  • Follow-up with customers on ticket status and progress
  • Contribute to and maintain knowledge base systems
  • Identify and suggest possible improvements on procedures
  • Complete training and certifications required to support Verity IT supported services
  • Occasionally provide customer on-site support
  • Provide support for internal staff and IT systems

REQUIREMENTS

  • BS/BA in Information Technology or relevant field; or Associates degree with IT certifications
  • At least 1 year of experience providing IT support in a business environment
  • Ability to diagnose and resolve basic technical issues
  • Ability to multitask
  • Dexterity and ability to work with delicate hardware
  • Strong general knowledge of PC hardware and peripherals (CompTIA A+ suggested)
  • Strong general knowledge of modern operating systems
  • Strong general knowledge of popular desktop software (Microsoft 365, web browsers, etc)
  • Good understanding of basic network connectivity (physical connectivity, IP addressing, etc)
  • Good understanding of mobile devices and other tech products
  • Proficiency in English
  • Excellent communication skills, specifically when working with non-technical customers

DESIRABLE SKILLS

  • Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network +
  • ConnectWise Manage, Automate; Datto; Fortinet experience

WHO WE ARE

Founded in 2014, Verity IT is a Managed Service Provider (MSP) focused on providing cutting-edge technology and cybersecurity solutions to businesses in the markets we operate in today. Our origins began in Chicago, IL, but we have since expanded into other markets to further support our clients, ensuring we can find the best talent to support our clients' growing needs. We strongly believe in developing focus on not only IT solutions, but cybersecurity solutions, that address the requirements of our clients.

In order to build, maintain and optimize these types of solutions, we need high-performing, highly collaborative teammates, who are excited to join us on this journey. People choose to join Verity IT because of our family-oriented culture, our growth, our professional development programs and much more — hopefully you get to learn more about Verity IT soon!

If this sounds like a place you can envision yourself working, let’s connect and discover if we have the foundation to build something great together.

WHAT YOU GET IN RETURN

As an employee at Verity IT, you will have a direct impact on our operations, our clients and your fellow team members. Because of that impact, you get our respect and gratitude for the role you play in making Verity IT the best it can be. We consider mentoring and participating in the continual learning of others to be absolutely essential for both you and your co-workers.

To reflect our commitment to our employees, we offer a very generous PTO program, 401k matching, employee outings (virtual and in person), reimbursement for approved seminars, conferences and certifications, as well as medical, dental, life, and vision insurance….and that’s just the start.